Payment for all villas must be made through bank transfer. If the villa you are requesting is available, we will provide you with our bank details (Name of bank, address and the account number). The amount to be transferred will depend on the payment policy for each individual villa.

Please refer to the villa webpage for more specific information. Bank transfer fees are not included in the price of the villa. Such fees are the responsibility of the payee.

BaliVilla.com must be in receipt of the exact amount as stated on our invoice without any offset or deduction whatsoever.

Failure to transfer the required deposit or the remaining balance of the total payment when due will automatically void your reservation. Please refer to the cancellation policy on the reservation form for each villa for more information.

All rates are quoted on a per villa basis.

On arrival, you'll be greeted at the airport either by a representative from Balivilla.com or a member of staff from the villa who will escort you to your villa. Please know that most of the villas offer free transfer, however there are a few that charges a transfer fee. You will be notified in advance of air port - hotel, hotel - air port transfer and the amount it would cost if there is any cost involved.

During your stay, the house staff will take care of all the routine house work (i.e., house keeping, laundry, shopping, gardening, pool maintenance, etc.).

We can arrange site seeing tours, Balinese entertainment, special dinner/lunch/party, boat/car rental, water sport activities (i.e., diving, snorkeling, fishing, white water rafting).

You pay extra for telephone calls, telegram charges and fax. Food and beverage is on your own account. You can either let your house staff do the shopping, or you can make a trip to one of Bali's markets or supermarkets yourself. If a free car is provided, the petrol is on your own account.

In some villas the laundry is free of charge, dry cleaning is given out and charged at cost.

Tipping is at your own discretion. If you are satisfied with the services you received from the staff we recommend that you tip the staff on the day of your departure to the supervisor or manager in the presence of other staff members.

We do our best to reply to all legitimate e-mail inquiries within a few hours. However, if you have not received a reply it is more than likely due to one of the following causes :

- Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

- Not Received: Not often, but every once in a while we simply do not receive your email.

- No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

- Spam Filters: Some ISPs (AOL, EarthLink etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from villa@balivilla.com.

- Other: Without a confirmed reservation, we do not provide contact details for any hotel & ignore such requests.

First, after you have found a villa to your liking, click on the reservation form. Fill in all the blank fields and submit. BaliVilla.com reservation staff will check with your requested villa for availability. If villa(s) is/(are) available we will advise you, via e-mail, that a booking has been made in your name. Likewise, if the villa is not available we will advise you of that and suggest alternative accommodations. All villas require a deposit to confirm the booking (to cut down on bogus reservations).

As such in order to hold a confirm booking you will need to transfer the required deposit within 7 days of notice of availabelities of villa. If we do not receive your deposit within 7 days, the reservation is canceled. Once we have the deposit we will e-mail or fax you the villa confirmation letter.

At that time you are subject to the villa's cancellation policy. Each villa has its own cancellation policy which is posted on the villa's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the villas.

The cancellation policy is specific to each villa and depends on the villa owner as well as the time of year. You will be advised of the policy when you make your inquiry.

Sorry, no. The rates are quoted by the villas and, for any number of reasons, are in US Dollars -  it is not up to BaliVilla.com.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so.

Effective 01 February 2004 there are 3/three different types of visas available.

Free Visa Upon Arrival (Free VOA). Citizens from the following countries (primarily ASEAN) will retain the Free Visa Upon Arrival status - Thailand, Vietnam, Malaysia, Singapore, Brunei Darussalam, Philippines, Hong Kong SAR, Macao SAR, Morocco, Chile and Peru. The permitted length of stay is 30 (thirty) days.

Paid Visa Upon Arrival (Paid VOA). Citizens of the following 20 countries will be able to apply and pay for a visa upon arrival to Indonesia - Argentina, Australia, Brazil, Canada, Dutch, Denmark, Finland, France, Germany, Hungary, Italy, Japan, Norway, Poland, South Africa, South Korea, Switzerland, Taiwan, New Zealand, United Arab Emirates, United Kingdom and United States.

*Effective 23 May 2006 Dutch national are eligiable for paid VOA.

Other Paid Visa. Citizens of all other countries will be required to obtain a visa prior to their entering Indonesia. You will need to contact the nearest Indonesian Embassy for details and an application.

Cost. It has been reported that there will be two types of Paid Visas available. A 7 day stay visa costs US$10.00/person and a 30 day non-extenable stay visa costs US$25.00/person.

For more complete and up to date information it is best to visit or call the Indonesian Embassy nearest you.

Entry & Departure must be through one of the following airports:

AIRPORTS: Polonia (Medan) - Hang Nadim (Batam) - Simpang Tiga (Pekan Baru) - Tabing (Padang) - Sukarno-Hatta (Jakarta) - Husein Sastranegara (Bandung) - Juanda (Surabaya) - Sepinggan (Balikpapan) - Supadio (Pontianak) - Ngurah Rai (Bali) - Selaparang (Mataram) - Sam Ratulangi (Manado) - Pattimura (Ambon) - Frans Kasiepo (Biak).

SEAPORTS: Belawan (Medan) - Batu Ampar (Batam) - Tanjung Pinang (Riau) - Tanjung Priok (Jakarta) - Tanjung Mas (Semarang) - Tanjung Perak (Surabaya) - Benoa and Padangbai (Bali) - Ambon (Maluku) and Bitung (Manado).

BORDER POINT OF ENTRY : Entikong (West Kalimantan)

Citizens from other countries that are "not" in the list, and planning to visit Indonesia are required to obtain a visa.

REQUIREMENTS for Visa Upon Arrival:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. Completed immigration card (supplied by air carrier) International Certificate of Yellow Fever Vaccination is required for those coming from / stopping over infected area must be presented at the Port of Entry.

ADDITIONAL REQUIREMENTS to apply for a visa in your home country:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. 2 passport size photographs and proof of sufficient funds to support yourself while in Indonesia.

Be advised that visa requirements may change without notice and that BaliHotels.com makes no representation as to the accuracy of the above information. To get the most complete and up to date information please visit the Indonesian Embassy nearest you.

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.